The Bear Robotics “Servi” food service robot seamlessly integrates with restaurant workflows by both delivering food to tables and clearing the tables at the end of a meal. As soon as guests arrive, Servi greets patrons with a warm voice and pleasing gestures. Customers then place their order through Servi, who relays the order directly to the kitchen. Once the order is ready, Servi is loaded up on one of her two top platforms to deliver food to the table.
Servi navigates to the selected table, carefully avoiding people and obstacles along the way. At the end of the meal, Servi returns to the table for diners to place dishes in her bottom bin.
Whipsaw considered every type of restaurant environment while developing Servi’s custom design—from cramped and crowded rooms to gleaming banquet halls with spotless interiors—and made her as safe, quiet, and washable as possible. We also packed a ton of technology into her small footprint so she never gets in the way.
It can work full-time, in particular – depending on the configuration – from 8 to 12 hours on a single charge, according to the specifications released by Bear Robotics. The design is simple and functional, without appealing to the humanoid forms of the Pepper robot from Softbank Robotics, or the quadruped design of Spot, from Boston Dynamics, both companies belonging to Softbank.
The food serving robot can move around the room, detecting obstacles and avoiding them, in particular, avoiding collisions with visitors. He is able to deliver orders and act as an assistant waiter, taking dirty dishes to the sink. The versatility of the robot is ensured by replaceable trays. Several robots can work simultaneously. Servi is said to improve the efficiency of the establishment and the quality of customer service.